At Ksauni Bliss, we want you to love your custom t-shirts! If for any reason you’re not satisfied with your purchase, we’re here to help. Please read our return policy below for more details on how we process returns and exchanges.

1. Eligibility for Returns

We accept returns under the following conditions:

• Wrong Item or Defective Product: If you received the wrong design, size, or a defective product, please notify us within 7 days of receiving your order.
• Sizing Issues: If your custom t-shirt does not fit as expected, you may request an exchange within 7 days of delivery. Please ensure that the t-shirt has not been worn, washed, or damaged.
• Design Errors: If there’s an error in the design that is our fault, we will gladly offer a replacement or refund.

2. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

• Contact us at [insert contact email] with your order number, a description of the issue, and photos of the product if necessary.
• We will guide you through the return process and provide a return address.

3. Return Process

• Shipping Costs: The customer is responsible for shipping costs for returns unless the item is defective or the wrong product was sent. In that case, we will cover the return shipping.
• Condition of Item: The item must be in its original, unworn, and unwashed condition with all tags and labels intact. Custom designs are non-refundable unless the mistake was ours.

4. Exchanges

We offer exchanges for size or design issues. If you wish to exchange your item for a different size or design, please ensure that the product is unworn and in the same condition as when you received it. We will send out the replacement once the returned item is received and inspected.

5. Refunds

Refunds will be processed once the returned item is received and inspected. We will notify you via email once your return is processed. Refunds will be issued to the original payment method.

6. Non-Returnable Items

• Customized items with personalized designs that were created as per your request are generally non-returnable unless the product is defective or damaged.
• Sale or discounted items are also non-returnable.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [insert contact email] with your order number and photos of the damage. We will provide you with a replacement or a refund, depending on your preference.

8. Contact Us

If you have any questions or need assistance with a return or exchange, please feel free to reach out to our customer service team: